Faqs
Q: What payment methods do you accept?
A: We accept PayPal and credit card payments. We do not accept other forms of payment, such as cash, checks, or money orders.
Q: What is the ordering procedure?
A: The ordering process takes place in three quick steps:
Select your favorite items and add them to the cart.
Enter your billing and shipping information.
Q: What should I do if I made a mistake in my order?
A: Contact us immediately by phone or email and our team will be happy to solve all your problems!
E-mail : shanzu@shanzuchef.comQ: What if I forget to use the discount code?
A: Once the order is completed, we will not issue any refund due to the discount code. However, we recommend that you cancel the order within 24 hours. Since the item will not leave the warehouse within 24 hours, canceling the order is free. After canceling the order, you can purchase again and use the discount code.
Q: How can I change my order?
A: Please email us for any order changes!
E-mail : shanzu@shanzuchef.comQ: Can I cancel my order?
A: We can only process cancellations for items that are not yet in production. Please email us at ( shanzu@shanzuchef.com) indicating the details of your order.
We cannot cancel orders once the printing process has begun.
Q: What is the status of my order?
A: If your order is accepted, you will receive a confirmation email. Once your order has shipped, we will send you a second email with your tracking information.
The most up-to-date information regarding your order is always available via the receipt link provided in our email.
If you have not received the order status update emails, please check your spam folder or "promotions" tab in case they have been redirected there.
Q: Do I have to pay taxes and customs duties?
Our products are not subject to any other taxes or duties. The buyer must pay only the order price as stated in the advertisement.
Q: How to return goods?
A: You can return the product for free within 30 days after receiving it, but you must ensure that the product meets the return conditions. We do not charge return shipping fees, but for returns that are not related to product quality, you need to pay return shipping fees. We will provide you with a return address. The shipping cost for returning the goods depends on the logistics service provider you choose.
Specifically, you can check the return policy at the bottom of the website for a return.
Q: How long does it take for my product to ship?
A: It depends on your location and the shipping options you select. At the time of purchase, we will provide you with an estimated delivery date. Most orders are shipped within 1-2 business days. Delivered within 5-20 business days.
A: We accept PayPal and credit card payments. We do not accept other forms of payment, such as cash, checks, or money orders.
Q: What is the ordering procedure?
A: The ordering process takes place in three quick steps:
Select your favorite items and add them to the cart.
Enter your billing and shipping information.
Q: What should I do if I made a mistake in my order?
A: Contact us immediately by phone or email and our team will be happy to solve all your problems!
E-mail : shanzu@shanzuchef.com
A: Once the order is completed, we will not issue any refund due to the discount code. However, we recommend that you cancel the order within 24 hours. Since the item will not leave the warehouse within 24 hours, canceling the order is free. After canceling the order, you can purchase again and use the discount code.
Q: How can I change my order?
A: Please email us for any order changes!
E-mail : shanzu@shanzuchef.com
A: We can only process cancellations for items that are not yet in production. Please email us at ( shanzu@shanzuchef.com) indicating the details of your order.
We cannot cancel orders once the printing process has begun.
Q: What is the status of my order?
A: If your order is accepted, you will receive a confirmation email. Once your order has shipped, we will send you a second email with your tracking information.
The most up-to-date information regarding your order is always available via the receipt link provided in our email.
If you have not received the order status update emails, please check your spam folder or "promotions" tab in case they have been redirected there.
Q: Do I have to pay taxes and customs duties?
Our products are not subject to any other taxes or duties. The buyer must pay only the order price as stated in the advertisement.
Q: How to return goods?
A: You can return the product for free within 30 days after receiving it, but you must ensure that the product meets the return conditions. We do not charge return shipping fees, but for returns that are not related to product quality, you need to pay return shipping fees. We will provide you with a return address. The shipping cost for returning the goods depends on the logistics service provider you choose.
Specifically, you can check the return policy at the bottom of the website for a return.
Q: How long does it take for my product to ship?
A: It depends on your location and the shipping options you select. At the time of purchase, we will provide you with an estimated delivery date. Most orders are shipped within 1-2 business days. Delivered within 5-20 business days.
