Shipping Policy

Our goal is to offer you the best delivery options, regardless of where you live. Every day we deliver to hundreds of customers around the world, allowing us to offer you maximum responsiveness at all times.

The order delivery time is divided into two parts:

Processing time: Order verification, quality control and packaging. All orders are sent to the fulfillment center for shipping within 1-2 business days after ordering.

Shipping Details

Delivery to Austria, Germany, Italy, France, Sweden, Netherlands, Spain, Belgium, Cyprus, Denmark, Finland, Greece, Hungary, Ireland, Iceland, Liechtenstein, Lithuania, Norway, Poland, Portugal, Romania, United States.

  1. The above countries have free shipping service, and we are unable to deliver orders to customers in other countries or regions.
  2. Shipping time is 5-20 business days.
  3. Please note that all packages are shipped from SHAN ZU, there is no additional tax on our products, which means you only need to pay the final sale price when you buy from SHAN ZU.

Notes:

1) Express shipping is not available for PO Boxes and APO/FPO addresses.

2) Shipping time does not include 1-2 processing period working days required to process your order from the date it was placed.

3) We will do our utmost to deliver your package as quickly as possible. However, additional time may be required due to invalid addresses and customs clearance issues.

4) If your package does not arrive within 40 days of your order, you should contact customer service within 180 days of your order.

5) If an order is refused, we charge $10 per order and re-credit the order balance.

6) We are improving our processing delivery in order to make your packages even safer, so order processing may be delayed.

Email: shanzu@shanzuchef.com

Tel: +1（636）318-3038

Merchant address:

2503, 25/F, Shangmei Center Building ,

Qinghu Road, Qinghua Community, Longhua Street,

Longhua District, Shenzhen, Guangdong, China