1. Introduction
1.1 This privacy policy explains how YAN ZHEN Technology (Shenzhen) Co., Ltd. and its affiliates (hereinafter referred to as "we" or "SHAN ZU") collect, use, share, transfer and protect the personal information of the user (hereinafter referred to as "you") and the corresponding rights of the user. Personal information means any information relating to a natural person who has been identified or who is identifiable. For the purposes of applicable law, we act as a data controller when we process your personal information.
1.2 This Privacy Policy applies to the platforms on which it is displayed, including, but not limited to, the site, products and services of SHAN ZU, as well as other platforms that link to to this privacy policy. If this Privacy Policy does not cover specific scenarios for processing personal information, we will explain this to you in the form of additional policies or pop-ups.
1.3 We will process your personal information in different scenarios based on different legal reasons, such as the performance of contracts and the provision of products and/or services, on the basis of legitimate business interests or with your prior consent, as indicated more in detail below. You will always have the right to object to the processing of your personal information for reasons relating to your particular situation.
2．Personal information collected by SHAN ZU
In all cases where you interact with us, it is likely that we will ask you to provide personal information. If you do not provide relevant information, in some situations you may not be able to achieve the specific objective of a given scenario. For example, you cannot purchase product SHAN ZU; our call center cannot reach you and provide you with pre- and after-sales service; or you are unable to download updated software systems and/or applications.
Here are some of the scenarios in which we collect your personal information:
2.1 When you create an account and purchase a product SHAN ZU, you must provide relevant personal information, such as your username, gender, telephone number, email address, postal address, zip code, recipient information, payment method and your bank account information, etc.
2.2 Where permitted by law, SHAN ZU also obtains data about you from third-party sources. For example, when you use a third-party network account to register with SHAN ZU or log in to our website, SHAN ZU will obtain your account information from a third-party network service company. Depending on your choice of third-party network account, we may collect your Facebook or Google account information. In this case, only account information will be obtained.
2.3 Network information: for example, the type and version of the browser used when you connect to the online store of SHAN ZU, language, operating system version, resolution, operating elements of the website, your IP address and web browsing information, as well as user behavior and other information collected by SHAN ZU through cookies and other similar technologies.
2.4 When you call our customer service for assistance, we ask for your name, telephone number, product information and time received, and we record the number of calls, date of call, the problem encountered and the solution we gave you.
2.5 If you participate in one of the offline events organized by SHAN ZU, we will also ask you for information such as your name, gender, email address and telephone number.
2.6 Your information is shared by the SHAN ZU community, for example your personal photos uploaded during a ShotOnSHANZU event, your thoughts and experiences shared on forums and with your friends, etc.
3. How SHAN ZU May Use Personal Information
SHAN ZU will use your personal information for the following purposes. One or more purposes can be applied at the same time. If we use your personal information beyond the following purposes or the scope permitted by law, we will ask for your consent again based on specific needs.
3.1 Used for authentication, security, fraud control, archiving and backup purposes to ensure the security of the products and services provided to you by SHAN ZU. The legal basis for these purposes of processing your personal information is compliance with our legal obligation to implement appropriate technical and organizational measures to guarantee a level of security for this processing.
3.2 To provide you with services such as order processing, receipt and delivery of goods, reimbursement of payment for goods, after-sales maintenance, implementation of electronic security plans, information about updates thrust system level, and other similar objectives. This purpose of processing your personal information has the legal basis of the proper execution of the contract that we enter into with you when you purchase our products and/or services.
3.3 Contact you directly. In connection with the provision of products and services, we may contact you directly based on the contact details you provide to us. For example, if you post content on the SHAN ZU website indicating that you have a complaint about a SHAN ZU product or service, or that you require technical support from SHAN ZU , we will contact you for further information and to provide assistance. This purpose of processing your personal information has the legal basis of the proper execution of the contract that we conclude with you when purchasing our products and/or services.
3.4 Help SHAN ZU improve its products and services. For example, SHAN ZU will analyze and study the collected data in order to make user-friendly adjustments to its website and interface design based on user characteristics. This purpose of processing your personal information has the legal basis of our legitimate interest in improving our products and services.
3.5 SHAN ZU can find out the regional distribution of SHAN ZU products through the user's receiving address and the country in which the IP address is located, and adjust the network layout of our after-sales service, personnel, language and other details, in order to facilitate the purchase of SHAN ZU products and use of SHAN ZU services by users. This purpose of processing your personal information has the legal basis of our legitimate interest in improving our products and services.
3.6 With your consent, SHAN ZU may send you information about our latest products and services, as well as holiday greetings. You can choose to unsubscribe at any time if you do not wish to receive this information. The legal basis for processing your personal data is your consent.
4. Instructions on the use of cookies and similar technologies
4.1 To ensure that the website functions properly, SHAN ZU will use cookies and similar technologies such as pixel tags and web beacons. Cookies are plain text files that are stored on a computer or mobile device by the web server. The content of cookies can only be retrieved or read by the server that created them. Each cookie is specific to your web browser or mobile application. Cookies typically contain identifiers, commonly used information and other details. For example, you can reduce the number of login authentications required and improve your experience using cookie technology when you navigate to different web pages on the SHAN ZU site. Otherwise, you may not be identified as the same person and may be asked to re-enter authentication information if you log in to the SHAN ZU website and it is then asked to go to another web page on the SHAN ZU website.
4.2 These technologies help SHAN ZU and third parties to better understand user behavior, to tell SHAN ZU which section of the SHAN ZU website you have visited, and to measure and improve the effectiveness of services of SHAN ZU. SHAN ZU will not use cookies for any purposes other than those described in this policy. You can manage or delete cookies according to your preferences. However, please note that some SHAN ZU services may be designed to require the use of cookies and that disabling cookies may affect your rights to use these services or some of these features.
4.3 In addition to cookies, SHAN ZU also uses other similar technologies such as local storage, web beacons and pixel tags on its website. Like HTML5 local storage, these technologies may cache frequently used data about you, so that this data can be presented to you quickly as you move from one web page to another within the SHAN ZU website. As another example, an email sent to you may contain a click-through URL linked to website content. If you click on the link, that click will be tracked to help SHAN ZU better understand your product and service preferences and improve customer service. Web beacons are typically transparent images embedded in websites or emails. Using pixel tags in emails, SHAN ZU can know whether the content of the email is actually delivered to the user.
5. How SHAN ZU May Share Personal Information
5.1 We will disclose your personal information between affiliates or subsidiaries and will ensure that the same level of protection is provided for your personal information between affiliates and subsidiaries.
5.2 SHAN ZU will disclose your personal information to its partners in certain circumstances. For example, when you purchase SHAN ZU products through SHAN ZU's online store, SHAN ZU will disclose information relating to the purchase and shipment of your products to our authorized logistics service provider. As another example, if you purchased SHAN ZU's extended warranty service applicable to a certain region (e.g. China), SHAN ZU may disclose your personal information to an insurance company when submitting a warranty a claim, because SHAN ZU from time to time cooperates with insurance companies for extended warranty service. If your personal information is submitted as part of a claim, it will be used to process your claim and enable you to have your product repaired.
5.3 Additionally, SHAN ZU will disclose your information to the relevant public authorities in the territories where we operate in order to provide personal information about our users in accordance with the law or in the course of legal proceedings.
5.4 If we share your personal information with third parties, we aim to only disclose it to those third parties to the extent permitted by law and we require data recipients to process and protect your personal information in accordance with the laws and applicable regulations.
5.5 SHAN ZU undertakes not to sell personal data to third parties and guarantees the legitimate and fair use of user information only to the extent permitted by law.
6. How to access and control your personal data
6.1 SHAN ZU will take appropriate technical measures to ensure that you can access, update, correct and delete your own registration information or other personal information provided when using SHAN ZU's services. When you access, update, correct and delete the above information, you may be asked to authenticate in order to protect the security of the information.
6.2 You also have the right to restrict, in certain circumstances, the processing of your personal information and to request a copy of the personal information you have provided to us in a structured, commonly used and machine-readable format.
6.3 You can control your own personal information.
6.4 If necessary, you can contact us using the contact details provided in this privacy policy, in particular to exercise your rights detailed above. If we have good reason to believe that your request is fraudulent and/or cannot be verified, or that certain personal data rights are not provided for by law in your country and region, we will reject your request .
6.5 You have the right to lodge a complaint with the data protection supervisory authority of your habitual residence if you believe that the processing of your personal information infringes any applicable regulations.
7. How SHAN ZU protects personal information
7.1 SHAN ZU only retains your personal information for the period necessary for the purposes described in this privacy policy and in accordance with applicable laws and regulations.
7.2 SHAN ZU uses various management policies (such as establishing an information security system, signing confidentiality agreements with employees responsible for information management, authorization for only work-related employees to access collected information, and other similar policies) and security techniques and procedures (such as entering passwords before access, isolating access control, monitoring computer usage, etc. For example, in some Services, SHAN ZU uses encryption technology (such as SSL) to protect the personal information you provide. However, it should be noted that due to technical limitations and possible malicious means, it is impossible for a company providing Internet-related services to guarantee 100% information security, even if every effort is made to strengthen the security measures. You should understand that the communications systems and networks you use to access SHAN ZU's services may be subject to problems beyond SHAN ZU's control.
7.3 If SHAN ZU is informed that the security of data it has acquired and stored is compromised or that the user's non-public information is disclosed to an unrelated third party due to external acts (such as cyber attack), SHAN ZU will take reasonable measures. These measures may include internal investigations, reporting and notification to law enforcement authorities, cooperation with law enforcement authorities and other measures that SHAN ZU may deem appropriate to reduce the impact of data leak accidents on users, notwithstanding any disclaimer contained in this policy. At the same time, SHAN ZU will take such legal and reasonable steps as it deems appropriate to notify affected users, informing them of the information disclosed and the extent to which we are aware of such situations.
7.4 Cross-border data transfer: Your personal information may be transmitted and transferred across borders (regions) and then stored and processed in the target country (region). Depending on the laws in your country and region, the country and region receiving this data may not meet the requirements. We are committed to taking adequate security measures to ensure that the level of data protection can meet all requirements of the laws and regulations in your country and region.
8. Protection of personal data of minors
8.1 Our products and services are primarily intended for adults. Any person identified as a minor customer under the laws of the country in which they are located must obtain the consent of their parent or guardian before using our products and services upon purchase.
8.2 We attach great importance to protecting the privacy of minors and encourage parents to always play an active role in their child's online experience.
9. Third party service
9.1 This privacy policy does not apply to products and services provided by third parties. SHAN ZU's products and services may include third-party products and services, as well as links to third-party websites. In general, if these products and services are not posted on or linked to SHAN ZU's privacy policy or otherwise indicate that SHAN ZU is the data controller or joint data controller data, the privacy policy of the third party must apply to all personal data processed.
9.2 We are not responsible for how third parties collect, use, share, transfer and protect users' personal information, and we cannot control how it is processed.
9.3 To avoid any misunderstanding, please refer to that third party's service agreement and read their privacy policy.
10. Change and modification
10.1 You can request a copy of this privacy policy from us using the contact details provided below. We may modify or update this privacy policy from time to time. You will be able to consult the latest update of our privacy policy, as well as its revision date. The revised Privacy Policy will be effective from the date of posting. Please check the Privacy Policy from time to time to see if we have made any changes to our use of personal information.
10.2 If any changes to this privacy policy materially impact your rights, we will take reasonable steps to notify you.
11. Notification and delivery
11.1 Any notice from SHAN ZU will be sent to the email address, telephone number and/or postal address left when opening an account or purchasing products from SHAN ZU, or pushed directly by the mobile phone system. If sent electronically, notice will be deemed given when your device or electronic system used receives the message; if sent by mail, notice will be considered served on the third day following sending.
11.2 If you have any questions, comments, suggestions or doubts regarding this privacy policy or our products, please do not hesitate to provide us with your feedback. Our contact:
- Email address: shanzu@shanzuchef.com
- Mailing address:
2503, 25/F, Shangmei Center Building,
Qinghu Road, Qinghua Community, Longhua Street,
Longhua District, Shenzhen, Guangdong, China
